HometownLocal never wants you to pay for a lead that is not valid.  Hometown validates all leads and send you an invoice and Valid Leads Report* on the first of each month.  Please see also our definition of "valid lead" below.

If you believe that a lead in your invoice or Valid Leads Report should not be billed, we're happy to review it before we apply the charge to your credit card. Simply fill out the request form below. We'll review and respond to your request within 72 hours.

Request Form for Lead Review

What is a "valid lead"?

Hometown bills when we put a  customer  with a legitimate interest in your services directly in touch with you when they submit a request for a service that you provide, within your service area. You in essence pay for a direct connection with the customer at the point at which they are searching  for service.  Please note that If you are unable to take the call or email, if the customer is lost to follow up, or if they decide not to proceed after they request a quote, that does not invalidate the lead according to our definition.  We think that this model provides great value to our clients!  As always, if you have any questions, please don't hesitate to contact us.

* due to the high volume of dumpster leads Hometown generates, dumpster rental calls are not reviewed, nor included in Valid Leads Reports. A standard discount is given to account for invalid leads.